Terms of Service

Welcome to Sheen Official. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

1. General Information

Sheen Official is an online clothing store offering women's clothing, including stitched and unstitched collections, subject to availability.

We reserve the right to update or change these terms at any time. Any updates will be posted on this page.

2. Products & Availability

• We aim to display our products, colours, designs, and descriptions as accurately as possible.

• Actual colours may vary slightly due to screen settings, lighting, and photography.

• All products are subject to availability.

• We reserve the right to discontinue a product or limit quantities at any time.

3. Pricing & Payments

• All prices are displayed on our website in the currency specified at checkout.

• We reserve the right to change prices without prior notice. Changes will not affect orders already confirmed, except where an adjustment is required by law or agreed with the customer.

• Available payment methods will be displayed at checkout.

• Cash on Delivery (COD) is available only where offered at checkout.

• Customers must provide accurate payment and billing information.

4. Orders & Confirmation

• Please provide accurate contact details, delivery address, and order information.

• We may contact you to confirm your order before dispatch.

• We reserve the right to cancel or decline an order where necessary, such as in cases of suspected fraud, incorrect pricing, or stock unavailability. If payment has already been made, any applicable refund will be arranged.

• An order confirmation does not guarantee availability if an unexpected stock issue occurs.

5. Shipping & Delivery

• Orders are delivered to the address provided at checkout.

• Delivery times are estimates and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

• Customers are responsible for providing a complete and correct delivery address and reachable phone number.

• Any applicable shipping charges will be shown at checkout or communicated before order confirmation.

6. Returns, Exchanges & Refunds

Our Return, Exchange & Refund Policy applies to eligible orders.

Customers must report damaged, defective, incorrect, or incomplete orders within 3 days of receiving the parcel. Please provide the order number and clear photos or videos of the issue.

Returns and exchanges require approval from our team. Please review our Return & Refund Policy for eligibility, conditions, and refund procedures.

7. Customer Responsibilities

By using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.

• Provide false or misleading information.

• Interfere with the website's security or normal operation.

• Copy or misuse our product images, branding, or website content without permission.

8. Intellectual Property

All website content, including product photographs, logos, brand names, text, and designs, belongs to Sheen Official or its respective rights holders. You may not reproduce or use this content commercially without prior permission.

9. Website Information & Errors

We make reasonable efforts to keep our website information accurate. However, errors may occasionally occur in product descriptions, prices, promotions, or availability. We reserve the right to correct errors and contact customers if an order is affected.

10. Limitation of Liability

To the extent permitted by applicable law, Sheen Official is not responsible for indirect losses arising from the use of our website or delays caused by third-party delivery services. Nothing in these terms excludes or limits any rights or liabilities that cannot legally be excluded or limited.

11. Privacy

We use customer information to process orders, arrange deliveries, provide customer support, and operate our store in accordance with our Privacy Policy.

12. Governing Law

These terms are governed by the applicable laws of Pakistan, subject to any mandatory consumer rights and legal protections that apply.

13. Contact Information

For questions about these Terms of Service, orders, or products, please contact us:

Store: Sheen Official
Instagram: @sheen._.official

Thank you for shopping with Sheen Official!